Request a refund

Enter the purchase email

By providing the purchase email and passing the security check, you will be able to select the transaction from your shopping list.

Email you provided at the time of purchase *

Review

You are requesting a refund for the following products:

Reason of refund: * Choose an option Financial commitment Product not received Can't access the product Product files aren't opening Product with bad quality Product incomplete Duplicated purchase Would you like to tell us someting else ? (Optional)

Confirm your Refund

Your Refund was Successfuly Requested!

Please check your email for the refund confirmation.

Your refund may take up to 30 days to be approved and released by the bank or payment platform used for the purchase.

Notes:

- It is important to know that you will lose access to all the products refunded.

- In the event of an exchange, loss or cancellation of the card registered with your purchase, don't worry. We issue the refund to the bank, which is responsible for crediting the amount to your account. For more information, we recommend contacting your bank directly.